We’re thrilled you’ve chosen us for all your feline friends’ needs. To ensure a smooth shopping experience, please review the following terms and conditions:

Shipping:

• We offer fast and reliable shipping options to get your pet supplies to you quickly.
• Within the UK, enjoy 1-day delivery with Royal Mail Tracked 24.
• For international orders outside the UK, we use Royal Mail International Tracked for secure delivery.
• To ensure same-day dispatch, place your order before 4:00 PM UK time. Orders received after this time may ship the following business day.

Returns & Refunds:

We understand that sometimes things don’t work out as planned. If you need to return an item, initiate the process through our convenient Returns & Support Link located at the top of our website. Please note:

• Returns, repairs, and refunds can only be processed once the item(s) are returned to Cataconda.
• Once you initiate the return on our website, you’ll receive clear instructions for shipping the item(s) back.

By using Cataconda.com, you agree to these terms and conditions. We appreciate your understanding!